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You know that sick feeling in your stomach that happens after you realize a client has totally taken advantage of you? Ya, it’s the worst isn’t it?
It feels like they are all out to get you, doesn’t it? Like their mission in life is to ask way too much of us! Who texts their hairstylist at 11 pm at night asking to get squeezed in last minute for the next day, and actually thinks it can happen!?
Come ON people.
Who doesn’t want every client to fall in love with them? You gotta agree there’s not a lot out there that feels as good as when a client says to you:
“Dawn, you’re the only one who can do my hair. No one, I mean NO ONE has ever been able to get it right like you do!”
I love those clients. They make my feel like I've fulfilled my calling and I'm a magical goddess.
The connection we make with our clients is pretty special but...
Often it overshadows that we are running a business. I believe in true, deep, meaningful connections and I love my clients. I wouldn’t be able to do hair any other way.
But I also know from 18 years in the industry that we need to make our businesses more of a priority.
It’s been a minute since my last episode, (life has its ups and downs, you know?) but I’m back! And I’m SO excited for this episode with my friend Jamie from Sheariously.
Jamie and I met a while back in one of my hair painting classes. She’s been a stylist for 13 years and has been a successful work-from-home stylist for the past six years.
Since you’re reading this, I’m willing to bet you feel a bit scattered.
You have lots to do, lots of ideas, and sometimes you get paralyzed because there’s just so much going on!
You’re not in that boat alone, girl.
Can I tell you an embarrassing story?
(I kinda feel like we’re at a sleepover and talking about our most embarrassing moments. I’ll go first.)
I used to be a really bad boss.
Way back when I first started my business, I quickly arrived at that awkward stage where you need the money to hire someone, but you have to hire someone to get money. You know the feeling?
So, the title of this episode probably caught your attention. Yup, this episode is all about the anxiety around making money.
Yeah, you know what I’m talking about.
If you’re anything like me, you were taught not to talk about money, especially if you make a lot of it. You don’t want to hurt anyone’s feelings or worse, make them think you’re ripping them off.
Today, we’re talking all about how to get others to trust and respect you.
Trust me, I had to learn this lesson the hard way, and I’m going to share that story with you so you can hopefully learn a lot faster than I did.
Buckle up, because this is quite a ride.
I get nonstop questions about pricing as a self-employed service provider.
How do you know what to charge? How to raise your prices and tell your clients? How to deal when they don’t take it well?
Are you squirming just reading this?
Creativity and anxiety tend to come together, and sometimes it makes creativity feel like a curse.
And it doesn’t help that creative careers involve a lot of anxiety-inducing activities, like putting yourself out there and talking to people when you’d rather hide from everyone and just create stuff.
In this edition of The Anxious Creative, you’re going to learn all about overcoming the anxiety of building your clientele.
Today on this solo Dawn episode, I’m talking about why I decided slow down my business and specialize in hair painting.
Quick background: Like pretty much everything that’s changed my life and business, I got into hair styling kind of by accident. I took a class in high school, went to hair school after I graduated, and took some time to travel around and keep learning.
I’m so excited for you guys to hear from today’s guest, Sarayah!
She’s been in the industry for six years, and she’s only 22! Sarayah is from New Jersey and got started at 16 in a high school vocational program that allowed her to graduate with a high school diploma and a cosmetology license.
She started by sweeping and doing bowls in salons, then moved up to assisting. She decided to start an Instagram account and got some traction, and the salon that fired her as an assistant actually invited her back as a stylist. Nuts, right?
In this episode, I chat with my boyfriend Nick about one of my all-time favorite topics: communication.
Nick is a minister, which means he has to communicate a lot with staff, volunteers, and the people in his congregation. With lots of practice, trial, and error, he’s learned a thing or two about communicating.
Hey hey, it’s another super special Dawn episode! I’m having so much fun doing these solo episodes, and you guys seem to be loving them!
This episode is all about how my ego got in the way of my success.
Now, ego isn’t the most fun thing to talk about sometimes, so this gets kinda vulnerable.
It’s the Dawn show today! Just me for this episode, but trust me, it’s a good one.
You probably know that I have a mandatory paid consultation for new clients.
I implemented this a few years ago when my business was going through a growth spurt and I just couldn’t keep up with all the new clients.
I’m so excited for you guys to meet one of my favorite people ever, Constance Robbins!
Constance reached out to me on Instagram about three years ago and we were instant friends. (Wow, just realized I make a lot of friends on Instagram!)
Constance is a California girl and just opened a gorgeous, all-white, 1300 square foot salon. Pretty cool, right? She’s been a hairstylist for about 15 years and is a freaking badass colorist! (Check out her Instagram page, seriously).
It’s safe to say everyone craves feeling understood, right?
It took me a long time of working as a hairstylist to realize that the biggest factor of my success was my communication.
And when I say that I mean, learning how to communicate. It wasn’t something I was ever taught or something I knew to be important. I just assumed (that’s a scary word to use and something I’ve learned I should never do) that people knew what I was talking about and if they didn’t it wasn’t my fault, it was theirs for not understanding.
January 30 2016, is a day I’ll never forget. Looking back it was a pivotal moment in my career… but at the time I wanted to shrink down as small as I could and run away
See, I had the most loveliest client in. I had done her hair before and we were gabbing away while I applied her highlights.
Okay, I’m going to go out on a limb here:
I bet a lot of you don’t have boundaries.
That’s exactly how I used to be. I lived most of my life not even knowing what boundaries were. If someone asked something of me, I had to say yes. I didn’t even know “no” was an option, and I doubt I’m on the only one.
It sucks. Just last week I was sitting on my couch trying to get some work done and I was suddenly so frustrated. You know that feeling when you want to throw something across the room or break something but instead you burst into tears because it's just too much?
Yeah, that was me. A crying mess, teardrops staining my beautiful tan leather couch. Both Nick and Leroy were staring at me, not really sure if they should console me or be terrified of me.
In this episode, I’m chatting with Pamela Adam. She’s a hair stylist, mom, and one of the sweetest people I know.
I met Pamela about two years ago when I taught a class at the salon where she works, and we just hit it off!
This past week I got sick, probably thanks to a combo of Calgary's up and down weather and running myself a bit too hard. I have this habit of getting excited and biting off more than I can chew, and I think it just caught up with me.
So when I saw what I’d planned to write about for today’s post I laughed.
I’d written down “When you don't have time to do all the things” on my content calendar. On a day when I’d run myself into the ground by trying to do all the things.
I met Nina in person at a class she taught shortly after I moved to Calgary. Her story moved me and resonated so much that I had a minor emotional meltdown in the middle of the class. That was a big deal, because trust me, I do not usually cry in front of people. It was that powerful.
Earlier this year, I did an Instagram live about my creative process, and I shared that I like to use mantras to help keep my mind focused and on track.
It was one of those moments when I said something in passing, assuming no one would care or even listen to such a tiny detail, and I got a huge response! A bunch of people wanted to know about my mantras. Months later, I STILL get message about this.
You asked, and now I’m going to deliver!
I met Shirley on Instagram of all places when she commented on one of my posts. I creeped on her profile and immediately started noticing similarities: we both have nose piercings, similar tattoos (we both have a heart on our wrists!), and we have the same anxiety necklace.
*cue Twilight Zone theme.
I came to this retreat alone, which is something that definitely isn't natural for me, but I am committing keep doing because of a greater purpose. So as I nervously walked up to the icebreaker cocktail hour, I beelined it for the bar to get me some liquid courage.
Then I pushed past the discomfort to start chatting with strangers. Little did I know some of the amazing friendships that would come out of this weekend!
Ten years into my career in the beauty industry, after some awesome accidental experiences in my travels to England and Australia, I was ready.
I was working in a salon that had recently had a change of ownership.
My boss had hired me right out of hair school, and she was awesome.
But why do we admire busy-ness?
Shouldn't we be admired by the balance we are able to create in our lives? Our ability to work smarter, not harder? To make a living while keeping within those 40 hours?
When did it become a honorable thing to work yourself into the ground and be so exhausted that you self-care suffers?
A decade ago, blogging was in its infancy. Not many people were doing it, and no one was doing it to make money. It seems like everyone wants to become a professional blogger these days, but that ambition was completely unheard of when Mike got started.
I do business different from a lot of stylists.
I know what works for me, and my way doesn't have to work for everyone.
You might be facing a tough decision in your own business, and you might be confused by all the advice out there telling you what you “should” do. It might be good advice, or your gut might be telling you to do something completely different.