“What if she can’t afford it?” “What if she tells me I’m too expensive?” “What if she goes somewhere else?” “What if… what if… what if…?” I know your fears, and they’re legitimate.  I’ve been there too.  You’re scared that… All your clients will leave Your loyal clients will feel “ripped off” Other stylists will […]

When I say I was shy as a kid, I’m not just talking about hiding behind my mom’s leg when a stranger approached, I’m talking about being so shy that I would make my mom call my friend’s houses to see if they could come play. Don’t even get me started on oral projects for […]

Palms are sweaty, knees weak, arms are heavy… No, it’s not Eminem rapping, it’s a panic attack. YIKES.  I’ve been there, and I know you’ve probably been there too, the overwhelming anxiety that consumes your whole body and has you snowballing down a hill straight into sheer panic.  You might not know (but you may […]

As hairstylists, we have an intimate relationship with our clients. We learn their fears, their likes and dislikes, we hear about their work, their families and relationships. We develop close bonds and although that fills our hearts with joy, sometimes it can be overwhelming and you can feel spread too thin (am I a mind […]

I always prided myself on my excellent customer service.  I always made sure to “go the extra mile” with every one of my customers.   When I first went out on my own I totally thought I was killing it. The hustle was real and I took that as a win… 10 years ago I wouldn’t […]

I would make assumptions about the size of my client’s wallet. I would base these judgements on what I assumed their financial situation was.