Sep 19, 2022

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The Lazy-Lover’s Guide to Keeping Clients Happy


Person with a huge smile sits in white room. they have on white bathrobe, towel around hair and are holding slices of cucumbers to their eyes. Black text below reads "BLOG: easily keep your clients happy"

If anyone has ever tried to tell you that being lazy is a bad thing, this episode is for you. 

Keep reading and you’ll walk away learning:

  • the lazy way to keep clients happy

  • how laziness can be your superpower

  • that laziness isn’t a bad thing

This is perfect for all the lazy lovers who want to confidently embrace who they are.

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The Lazy Approach to Keeping Clients Happy

For a really long time, I struggled with being labeled “lazy” and thinking I wasn’t doing or being enough. Don’t even get me started on how I felt when social media hit the scene!

I want you to know that laziness isn’t a bad thing and in fact, it can actually be your superpower. 

I struggled my entire life thinking I’m a “lazy” person. I remember one of my first managers telling me “I’ve never seen someone sweep the floor so slowly”. It was the way they said it that made me realize that it was “bad” to be lazy. 

I’ll be honest with you, friend, most of my life I’ve felt like I was carrying a semi-truck trailer behind me. 

It wasn’t until I was diagnosed with depression at age 19 that things started to make more sense. I’m no stranger to anxiety and depression. 

Then, at 38 I was diagnosed with ADHD and that made the depression and anxiety make even MORE sense. I can’t even begin to tell you how incredible it is to feel like you’re finally understanding yourself. If you want to know more about my ADHD journey check out this blog post.

Doing Things Differently

One of the things I’ve struggled with the most is feeling like I’m lazy because I don’t approach things the same way as other people. Now that I know I have ADHD, it makes a lot more sense that I don’t do things the same as other people.

Despite being very strategic in a lot of ways, and being able to move at a really fast pace sometimes. Other times, I don’t move at a fast pace at all. In fact, I tend to be scatterbrained and messy when I get into my creative flow. 

I really attached myself to that “lazy” label for a very long time. Wearing it as a badge of dishonor, really made me doubt myself and my abilities. 

So I want to switch the way we look at “lazy” so that if you’ve ever been called lazy, or if you consider yourself lazy, you’ll realize that it’s actually your superpower. 

Overcomplicating & Overcompensating

Let’s be honest, I’m the queen of overcomplicating things that end up overwhelming me. For some reason, my brain thinks that if it’s not hard, then it’s not worth doing.

I don’t want you to overcomplicate things like me, so I’m sharing the lazy approach to keeping clients happy and it starts with easing into the easiness of life. 

More often than not, when it comes to keeping clients happy, we feel like there are hoops that we have to jump through in order to make them satisfied. Typically, we do this by overcompensating. 

Check out my biggest hair disaster to see how I majorly overcompensated (so much so that I threw my back out AND ended up in the ER with a stress-induced panic attack)

Looking back, it would’ve been really easy to simply ask my client “what would make you happy?”

In the case of frying my client’s hair off, she actually told me to just cut her hair off. We were cutting her hair shorter at that appointment anyway, but I was so terrified that she would go tell everyone about my failure and I needed to control the narrative that instead, I gave her $2000 worth of extensions, essentially putting her hair back to the length it was before we chopped it off. 

It was this situation that made me realize that I needed to have custom consultations. I needed to communicate the risks to all my clients, regardless of how minimal they were. 

Looking back, if I were to coach myself through that situation now, I would say that you need to set up some systems to make sure your clients are aware of the risks so that you don’t feel like you’re the one at fault when something out of your control happens. 

Instead of overcompensating, ease into it. Ask yourself what the simplest thing you can do right now is. 

For me, it would’ve been to show my client compassion. Letting them know that this is a super crappy situation and not at all what I wanted to have to happen. Then I would ask “what would you feel is fair in this situation?”

The Lazy Approach


Instead of immediately going into “fix-it” mode, overcompensating, and panicking; take a deep breath and listen. 

One of my favorite tricks for those of us who struggle to not react in these situations is to have a glass of water nearby. When you need an extra moment to listen and respond, take a sip. It gives you and your brain time to respond. 

Appreciate what they share with you

Validate what they share with you. Saying things like “I totally understand”, “I hear you”, and “that’s valid” can show that you’re hearing them and that can be really huge. 

You can validate what your client is saying to you, even if you don’t agree with it. Appreciate where they’re coming from and why they’re saying it to you. 


Be eager, and enthusiastic, and have an interest in finding out what would make them happy, keep them happy, or have them come back to you. 

What can you do to rectify a situation or keep your clients happy?

Gathering testimonials and feedback from your clients on how you can improve their service or how you could offer them more things is a great way to grow and build your business. 

Yield to their favor

Without caving into your boundaries. People pleasers tend to give in to their boundaries a lot because we think yielding to their favor, appeasing a client’s idea, means we have to abandon ourselves. 

It’s important to have a firm, confident stance on who you are, what your business is, and what your business can do. 

So don’t forget to be LAZY with your clients 


Appreciate what they share


Yield to their favor

This approach is going to keep your clients happy because they’re going to feel seen, heard, valued, and recognized. 

I hope this lesson has helped you so that the next time you want to go into overcompensation mode or “fix-it” mode to try to keep your clients happy, you can take a different approach. 

Maybe you’ve lost some clients so you’re thinking you need to be and do more, juggle more things and add more to your plate. I want to remind you to slow down, take a breath, and start to listen. That’s step #1. 

Let’s uncomplicate keeping our clients happy because over-complication leads to exhaustion, which leads to overwhelm, which leads to collapse. And then we tell ourselves we’re just being “lazy” when we’re actually exhausted. 

If you’ve ever been slapped with the “lazy” label I hope this post has helped shift your mindset around it a little bit. 

I want you to know that you’re amazing just as you are. You are worthy and valuable, and you have something amazing to give to this world

I always love hearing from you, if you enjoyed this episode, shoot me a DM over on Instagram @dawnbradleyhair. See ya next time, friend. 

Let’s be besties?

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I am just a small-town, Canadian gal from the prairies who teaches thousands of creatives around the globe how to earn 6-figures stress-free!

Hey, I’m Dawn!

“Rock Your Business” Course Creator, Host of “The Anxious Creative” Podcast. Named by Salon Magazine as Canada’s #1 women of influence.

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