Palms are sweaty, knees weak, arms are heavy… No, it’s not Eminem rapping, it’s a panic attack. YIKES.  I’ve been there, and I know you’ve probably been there too, the overwhelming anxiety that consumes your whole body and has you snowballing down a hill straight into sheer panic.  You might not know (but you may […]

As hairstylists, we have an intimate relationship with our clients. We learn their fears, their likes and dislikes, we hear about their work, their families and relationships. We develop close bonds and although that fills our hearts with joy, sometimes it can be overwhelming and you can feel spread too thin (am I a mind […]

I always prided myself on my excellent customer service.  I always made sure to “go the extra mile” with every one of my customers.   When I first went out on my own I totally thought I was killing it. The hustle was real and I took that as a win… 10 years ago I wouldn’t […]

I would make assumptions about the size of my client’s wallet. I would base these judgements on what I assumed their financial situation was.

You care about your clients and you’ve developed strong bonds with them over the years. You really do view them as friends, not just clients or customers.

“I won’t ever work on my day off again after this one last time… I’ll start working out… next week…I’ll increase my prices… when I’m booked 3 months in advance…”