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how to build client loyalty during a pandemic

May 4, 2020

Business, Breakfast and Bedhead

Okay, I know you’re sick of hearing about the pandemic (I am too!), but I polled you guys and you have pandemic questions. You want to know how to keep your clients during this crazy time (and always!).

I hear you! This is super scary. You’re probably home from work and you might be struggling, and you want to know you’ll still have clients when you get back to the salon!

wake up with me!

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ROCK YOUR BIZ.
TUNE IN TO THE ANXIOUS CREATIVE PODCAST.
CHANGE YOUR LIFE.
TUNE IN TO THE ANXIOUS CREATIVE PODCAST.
BUILD YOUR BANK ACCOUNT.
TUNE IN TO THE ANXIOUS CREATIVE PODCAST.
ROCK YOUR BIZ.
TUNE IN TO THE ANXIOUS CREATIVE PODCAST.
CHANGE YOUR LIFE.
ROCK YOUR BIZ.
TUNE IN TO THE ANXIOUS CREATIVE PODCAST.
CHANGE YOUR LIFE.
ROCK YOUR BIZ.
TUNE IN TO THE ANXIOUS CREATIVE PODCAST.
CHANGE YOUR LIFE.
ROCK YOUR BIZ.
TUNE IN TO THE ANXIOUS CREATIVE PODCAST.
CHANGE YOUR LIFE.
ROCK YOUR BIZ.
TUNE IN TO THE ANXIOUS CREATIVE PODCAST.
CHANGE YOUR LIFE.
TUNE IN TO THE ANXIOUS CREATIVE PODCAST.
BUILD YOUR BANK ACCOUNT.
TUNE IN TO THE ANXIOUS CREATIVE PODCAST.
ROCK YOUR BIZ.
TUNE IN TO THE ANXIOUS CREATIVE PODCAST.
CHANGE YOUR LIFE.
ROCK YOUR BIZ.
TUNE IN TO THE ANXIOUS CREATIVE PODCAST.
CHANGE YOUR LIFE.
ROCK YOUR BIZ.
TUNE IN TO THE ANXIOUS CREATIVE PODCAST.
CHANGE YOUR LIFE.
ROCK YOUR BIZ.
TUNE IN TO THE ANXIOUS CREATIVE PODCAST.
CHANGE YOUR LIFE.

*PODCAST

*Business

*personal

*hair

Okay, I know you’re sick of hearing about the pandemic (I am too!), but I polled you guys and you have pandemic questions. You want to know how to keep your clients during this crazy time (and always!).

I hear you! This is super scary. You’re probably home from work and you might be struggling, and you want to know you’ll still have clients when you get back to the salon!

Continue Reading →

Today I’m talking to one of my INCREDIBLE Rock Your Business students, Lauren Barton! I wanted to chat with Lauren because she turned her entire business around in a very short time, which transformed her life and prepared her for this insane pandemic we’re all experiencing right now.

When I first met Lauren, she was working 50+ hours per week, educating for a brand, and doing all her own marketing. She was double booked, had zero downtime, and hadn’t raised her prices since opening her own salon years earlier.

Now, Lauren has doubled her prices and only works four days per week! She let go of her assistant, opened an online shop, and streamlined all her business systems.

Lauren is an amazing example of what you can achieve with a little bit of guidance and determination. Now, I know it’s easy to listen to interviews and think “That’s so inspirational! Too bad I could never do that.” Well guess what? Lauren used to think that too, and now she’s that person on the podcasts inspiring everyone else.

Listen in to our conversation about big change and all the anxiety and exhilaration that comes with it.

Continue Reading →

For this episode, we’ve got the incredible Celene Dupuis, the owner of Revamp Salon , author of the Blonde Boss Blog, Redken educator, and the co-host of Make Your Mark Class.

Unsurprisingly, she credits her success to ADHD. Really, is there anything she doesn’t do?

I wanted to chat with Celene because we’re still in the middle of this super fun pandemic that has disrupted our industry and the whole world. We’re all going through collective trauma, and Celene knows trauma.

Here’s what you’ll get in this episode:

  • What zombie movies teach us about trauma responses.

  • We can choose how to handle this crisis. We can get cynical and closed off or choose to lean in, open up, and help.

  • Why putting up walls can be more damaging than actually feeling your emotions

  • We all deal with trauma differently, and we need to have grace for each other as we handle this in our own ways.

  • The story of her husband’s accident and how she was able to cope.

Continue Reading →

We’re in the middle of a global pandemic that’s just oodles of fun (*couch, sarcasm).

So today, I’m showing up in all my quarantine chic, bed-headed glory today to chat with Sarai, The Platinum Giraffe!

Here’s what you’ll get in this episode:

  • How getting sober prepared Sarai (accidentally) for this global pandemic.

  • Why we shouldn’t push ourselves to be productive right now. (PSA: This is not a productivity challenge. It’s okay to feel heavy and down right now.)

  • The futility of using substances or unhealthy mechanisms to escape…because those feelings come right back.

  • The power of “sitting in our yuck” so we can grow and gain clarity.

    And so much more!

Continue Reading →

…I don’t even know what to say right now.

If you’re reading this in real time, you’re probably freaking out about the Coronavirus (along with the rest of the world). This kind of thing can really do a number on anyone, ESPECIALLY us anxious creatives.

So I wanted to offer this light, uplifting moment today. I don’t have answers, I have no solutions, and this is not a pep talk, but I CAN offer you support, understanding, and empathy.

This is a shitty time. It freaking sucks, and we’re allowed to let it suck.

Continue Reading →

This episode is so close to my heart, and I think we need to talk about this issue WAY more.

Today, I’m chatting with Laurel Guaderrama, a fellow hairstylist and business educator, about trichotillomania, which is the compulsive desire to pull out your hair, eyebrows, or eyelashes.

Yes, that’s a real disorder, and it’s actually way more common than you might think.

Continue Reading →

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Dive into the 'Anxious Creative Podcast' with me, Dawn Bradley, where we explore the rollercoaster journey of creativity intertwined with anxiety. 

Join us for heartfelt conversations on navigating business, relationships, and the unique challenges of a creative life. Laugh, shed a tear, and embrace the cringe as we share stories that unite us in our struggles and triumphs. This is your space to feel understood, inspired, and less alone on your creative path.

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